Privacy Policy

Makers of Health (also written as MoH or Praksha Dietitian), 1/1 Thandavarayan Street, Royapettah, Chennai 600014, Tamil Nadu, India, is a clinical nutrition practice led by Praksha. In this policy, “we” and “us” mean Makers of Health. We decide why and how your personal information is used.

When you use our website or contact form:

• Your name, email address, phone or WhatsApp number, and country
• Your health goal and any message you write
• Technical data such as device, browser and pages visited, collected through analytics

When you become a client, during your consultation and programme:

• Date of birth, gender, height, weight and goal weight
• Health conditions, medications, surgeries, allergies, family history and present complaints
• Food preferences, daily routine, activity level and a 24-hour food recall
• Lab reports, glucose readings, weight check-ins and feedback you share on WhatsApp
• Consultation notes made by your dietitian

Much of this is health information, which is sensitive. We collect it only to give you nutrition guidance.

• To respond to your enquiry and arrange your consultation
• To prepare, deliver and adjust your personalised nutrition plan
• To review your lab reports and track your progress
• To manage payments, scheduling and our records
• To request a review after your programme ends
• To improve our website and services through anonymous usage statistics

We do not sell your information. We send marketing messages only if you have agreed to receive them.

We process your personal information based on your consent, which you give when you submit a form, share your details at consultation, or message us on WhatsApp. You can withdraw consent at any time by writing to us. Withdrawal does not affect what we did before, but we may no longer be able to provide your plan.

If you are under 18, a parent or legal guardian must give consent and manage the programme on your behalf.

Your information is handled by Praksha and, where applicable, authorised members of our team. We use trusted service providers to run our business, and they may process data on our behalf:

• WhatsApp (Meta) for plans, check-ins and reports
• Google services, including Google Forms and Sheets for client records, Google Analytics for website statistics, and Google Business Profile for reviews
• Resend, to email contact form messages to us
• Our website hosting provider
• Payment apps and banks you choose to pay with, such as UPI and bank transfer

We may disclose information if the law requires it, or to protect someone’s safety. We do not share your health information with employers, insurers or advertisers.

Many of our clients live abroad. Your information may be stored and processed on servers in India or other countries used by our service providers. By using our services from outside India you understand your information may be transferred there.

Our website uses Google Analytics, which sets cookies to measure visits and page performance. You can block cookies in your browser settings, and the site will still work.

Where we show client results on our website or social media, we anonymise them. We do not use your name, photo or identifiable details without your written permission. Google reviews are written and published by reviewers on Google, under Google’s terms.

We use reasonable safeguards including access controls, passwords, and limited access to client records. No online system is completely secure, so we cannot guarantee absolute security. Please be careful about what you share in group chats, and tell us immediately if you think your information has been misused.

We keep your information for as long as we need it to provide your services, keep proper records of your care, and meet legal obligations. After that, we delete or anonymise it. You can ask us to delete your information earlier, subject to any records we must legally keep.

Under India’s Digital Personal Data Protection Act, 2023, and other applicable law, you have the right to:

• Ask for a summary of the personal information we hold about you
• Ask us to correct or complete inaccurate information
• Ask us to erase information we no longer need
• Withdraw your consent
• Nominate someone to exercise your rights if you cannot
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India

To use any of these rights, write to care@makersofhealth.com. We will respond within a reasonable time.

Praksha, Makers of Health, 1/1 Thandavarayan Street, Royapettah, Chennai 600014. Email: care@makersofhealth.com. Phone: +91 90033-23863.

We may update this policy from time to time. The latest version is always on this page with its date. If we make a significant change, we will take reasonable steps to let you know.